We do not change the administrator of the account when someone says that the administrator is no longer with the company. No changes to the administrator will be done by phone. We have no way to know who we are talking to on the phone. If the administrator of the account is no longer with the company, you have three options to change the administrator on the account. We require written authorization from the current administrator of the account or the owner of the company to make changes for the security of the account. This is so a disgruntle employee does not hijack the account. So the three options are:
- If you have the previous administrator's log in information, then log in as them, click on Change My Company Data there you make the necessary changes and make sure you click on the Save button and get confirmation that the account has been updated.
- If you have access to the previous administrator's email address then you can go to the Admin log in page, choose Administrator, put in the email address and click on the Lost Password button to get the password emailed to you. Then log in as them, Click on Change My Company Data, make the necessary changes and make sure you click on the Save button and get confirmation that the account has been updated.
- You would need to email email@example.com and request the OntheclockAdminChangeRequest form. When you get the form it would need to be filled out by the owner of the company or a director of the company. We also require a image of a valid driver’s license or state ID of the person that is signing the form. You can scan and email these to us at firstname.lastname@example.org or Fax it to us at 586-307-5753. When we get the form back we will make the change and email the new administrator with a temporary password.