Billing and Payment

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If you have three or more employees, you’ll need to upgrade to a paid account in order to use OnTheClock for your business. We have three payment options:

  • Credit Card
  • Automated Clearing House (ACH)
  • Prepaid Annual Invoice

If you’re using a credit card or ACH as your payment method, you’ll be billed on the last day of each month (or the following business day). If you’d like to use a prepaid annual invoice instead, contact to get started.

Updating Billing Information

Step 1: Log in as an administrator via browser.
Step 2: Click “Settings,” then select “Billing Info.”
Step 3: Enter your credit card or bank information.
Step 4: Click “Save Information.”

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Frequent Questions

OnTheClock’s pricing is based on the number of employees listed in the account after the 8th day of each month. Administrators or managers should deactivate employees who are no longer with the company. If the employee is deleted after the 8th day of the month, the change will not be reflected in the current billing cycle.
We accept Visa, Mastercard, and American Express.
Yes — annually billed accounts receive a 20% discount. We cannot issue refunds to accounts that are canceled before the annual billing period has ended.
We send paid invoices via email. If you haven’t received an invoice, check your spam or trash folders. If you still can’t find it, contact

What's Next

Refund Policy

Learn more about OnTheClock's refund policy.

OnTheClock Terms of Service

Read Terms of Service.

OnTheClock Pricing

Learn more about pricing details.