Frequently Asked Questions

What are the computer requirements?
You and your employees simply need a computer which is connected to the internet.  You may use any browser.

Where can my employees or I use the system?
You can use the system from anywhere in the world. OnTheClock.com is internet based. Employees can be locked down to one or multiple locations.

My employees have little or no computer experience.
Thats OK, OnTheClock.com is designed with the concept of "no instructions required". It is very intuitive and simple to use.

Is using my credit card online safe?
Yes, we keep all your sensitive data very secure. Credit card info is encrypted at the database level. Please see our privacy policy to better understand how we protect you.

How are your prices so low?
The purpose of creating OnTheClock.com was Success, not profit. This being said, we are very good at what we do. We built and run our product in house and have taken no capital from outside investors. Our about us page gives a little more insight into this.

What is an Active User?
An Active User is any employee listed or has been listed in your employee list within 20 day of the billing day. It is the responsibility of the Administrators and Mangers of the account to maintain your employee list by deleting employees when they no longer work for their company.

How do I calculate my total monthly bill?
Let's say you have 12 employees listed in your account, your cost per employee will be $2.45 per month. So multiply 12 X $2.45 which gives you a total monthly cost of $29.40. We do not charge a monthly base fee or admin/manager fees.

What if I wish to cancel?
You can cancel at anytime; OnTheClock.com is a no obligation service. If you cancel after the 14th day of the month, you will be charged for that month of service.

What if I add/remove Employees?
Add or remove as many employees as you need, your monthly fee will automatically adjust as needed. Deleted Employees need to be deleted for 20 days prior to billing not to count towards billing.

How do I calculate SMS(text) message fees?
We charge $2 per month to use the SMS(Texting) System, and $0.01 per sent SMS message. A SMS message can be sent for various reasons including sending auto punch out notifications, punch reminders, scheduled reports or overtime alerts.

Why is there a charge for SMS(text) messaging?
Unlike email which is basically free, the wireless carriers have decided to charge for every text message sent or received. Most consumer and business mobile plans include this in the monthly bill, so you never see it. So OnTheClock.com is required to setup a SMS gateway for each carrier and the carriers then charge us a fee for each SMS message.

I need a fingerprint reader
We charge a small additional fee per employee when using a fingerprint reader, please see the finger print details page for more info.

Do I need to pay and setup fees?
No we do not charge setup fees.

What forms of payment do you accept?

  • VISA, MasterCard and American Express
  • Monthly check draft
  • Annual invoice

Free Accounts
A valid credit card is required to be on file for free accounts after the 30 day trial period. If you have less than 2 employees we will not charge your card. If however more than 2 employees are activated during the month, we will charge the card according to our standard pricing schedule.

Can I see a demo movie of how the system works?
OnTheClock is active in creating content to make it easier for our customers to learn how our system works. We have helpful On-Demand Webinars that can guide you through the entire OnTheClock journey. You can also view our Contact page and give us a call, our support team is always ready to help!

Do you backup my data?
YES, this is a top rated priority for us, we backup all data on a nightly basis

Do you offer support?
YES, We offer Phone, Email and Chat support as well as Helpful On-Demand Webinars. View our Contact page for our phone number and contact information!

Do you offer a free trial?
YES, we offer a 30-day free trial - No Contracts, Cancel Anytime, No Credit Card Required. Click "Get Started" below.

Start your free 30-day trial today!

No Contracts, Cancel Anytime, No Credit Card Required.