How to Cancel or Reactivate Your Account

Benefit to the OnTheClock User

Only an administrator of the account can cancel the account. To protect your account, we have a formal way to request cancellation of the account that our staff must follow. If you fail to follow these instructions then your account may not be closed.  If you are looking for information on how to delete employees to avoid charges for those no longer with your company, click here

To Cancel Your Account

  1. Log in as the administrator.
  2. Click on the down arrow in the upper right corner of the screen near your name/pin.
  3. Select "Billing Info."
  4. Click on the "Close My Account" button.
  5. Fill out the information required.
  6. Click on the "Close My Account" button.

Once your account is cancelled, our support team will email you a cancellation confirmation.


  1. If you cancel the service before the 14th day of the month, your cancellation will take effect immediately and you will not be charged again. If you cancel on or after the 14th day of the month you will be billed for that month before your account is canceled.
  2. After the account has been canceled you will not have access to any time cards or employee information. We highly recommend that you download all pay periods before you cancel the account so you have a record on hand and make note of any employee information you may need.


To Reactivate Your Previously Closed or Cancelled Account

Reach out to or call (888) 753-5999 and we will be happy to assist in getting your account turned back on.



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