Cancel or Reactivate Your Account

Overview

If you cancel the service before the 14th day of the month, your cancellation will take effect immediately and you will not be charged again. If you cancel on or after the 14th day of the month, you will be billed for that month before your account is canceled.

If you’d like to reactivate your account, email support@ontheclock.com, call (888) 753-5999, or live chat from any page on ontheclock.com.

Cancellation

1. Step 1: Log in as an administrator via browser.
2. Step 2: Click on your name in the upper right corner.
3. Step 3: Select “Billing Info.”
4. Step 4: Select “Close My Account.”
5. 
6. Step 5: Download your time cards and fill out the form.
7. 
8. Step 6: Type "Close and Delete" in the box.
9. Step 7: Select “Close My Account” to submit your request.

What to Expect

Once your request is processed, you’ll receive a confirmation email from our support team.

Note that deactivating your account will permanently delete all data associated with your account — be sure to retain any records you may need to access later.