Cancel or Reactivate Your Account

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If you cancel the service before the 14th day of the month, your cancellation will take effect immediately and you will not be charged again. If you cancel on or after the 14th day of the month, you will be billed for that month before your account is canceled.

If you’d like to reactivate your account, email, call (888) 753-5999, or live chat from any page on


  1. Step 1: Log in as an administrator via browser.
  2. Step 2: Click on your name in the upper right corner.
  3. Step 3: Select “Billing Info.”
  4. Step 4: Select “Close My Account.”
  5. Step 5: Download your time cards and fill out the form.
  6. Step 6: Type "Close and Delete" in the box.
  7. Step 7: Select “Close My Account” to submit your request.

What to Expect

Once your request is processed, you’ll receive a confirmation email from our support team.

Note that deactivating your account will permanently delete all data associated with your account — be sure to retain any records you may need to access later.


You will receive an email from OnTheClock confirming your cancellation request has been completed.
Reactivation will occur once we verify your account and admin status in relationship to the account. A time tracking specialist will reach out and let you know the account is activated, and you will need to update your billing information.
Need more help?
Submit a ticket

What's Next

Time Card Integration and Export

Learn how to export your time cards.

Billing and Payment

Learn more about how billing and payment works.

Deactivating Employee Profiles

Learn how to deactivate employees who are no longer with your organization.