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Cancel or Reactivate Your Account

Overview

If you cancel the service before the 14th day of the month, your cancellation will take effect immediately and you will not be charged again. If you cancel on or after the 14th day of the month, you will be billed for that month before your account is canceled.

If you’d like to reactivate your account, email support@ontheclock.com, call (888) 753-5999, or live chat from any page on ontheclock.com.

Where do I go to close my account?

Step 1: Log in to your OnTheClock account as an Administrator.

Step 2: Click Settings in the main navigation.

Step 1 screenshot

Step 3: Select Billing Info.

Step 2 screenshot

Close Your Account

Step 4: Scroll to the Your Services section.

Step 5: Click Close My Account.

Step 3 screenshot

Before continuing, download any important data such as:

• Employee time cards
• Payroll records
• Attendance reports

Step 4 screenshot

Confirm Account Closure

Step 6: Complete the quick exit survey.

Step 5 screenshot

Step 7: Type CLOSE AND DELETE in the confirmation field.

Step 8: Click Close My Account to finalize the request.

Step 6 screenshot

Step 9: After submitting the request, you will receive a follow-up email from the OnTheClock support team confirming your account closure request.

⚠️ Important

After your account is closed, access to your OnTheClock data will be removed. Be sure to download any reports or time card records before completing this process.

Note that deactivating your account will permanently delete all data associated with your account — be sure to retain any records you may need to access later.

How do I know my account is cancelled?
You will receive an email from OnTheClock confirming your cancellation request has been completed.
How long will it take for my account to be reactivated?
Reactivation will occur once we verify your account and admin status in relationship to the account. A time tracking specialist will reach out and let you know the account is activated, and you will need to update your billing information.