BUILT FOR CALL CENTERS & CONTACT CENTERS
Stop Slowing Down Your Fastest People
Track hours, manage shifts, and stop buddy punching in one place without the extra work
No credit card required
Cancel anytime
5-minute setup
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18,000+
Companies rely on OnTheClock Everyday
160,000+
Employees Punching in Daily
★★★★★
4.8
Capterra
★★★★★
4.5
G2
BUILT FOR CONTACT CENTERS
Everything you need in one place
From staying on schedule to running payroll, OnTheClock handles the hard parts of managing agents across shifts and locations.
Real-Time Agent Status
See who’s clocked in, on break, late, or a no-show right now, without waiting for a supervisor to call it out.
Fingerprint & Photo Punch
Stop buddy punching for good. With biometric clock-in and photo verification, you know it’s the right agent every time.
Remote & Hybrid Ready
Agents can clock in from home, the floor, or satellite sites using web, mobile, or a shared kiosk with IP restrictions when needed.
Shift Scheduling
Schedule your team, assign queues, and manage shift swaps without Excel. Agents see their schedules on their phone and handle coverage without the back and forth.
Overtime & Break Alerts
Get alerts when agents approach 40 hours, miss breaks, or leave early before it becomes a problem
Payroll-Ready Exports
Export to QuickBooks, Gusto, ADP, and Paychex in one click. Regular, overtime, and PTO are already calculated.
BEFORE & AFTER
Sound familiar?
Every call center manager has lived through at least three of these. Here's what changes when your time clock is actually built for how your floor actually runs.
Without OnTheClock
With OnTheClock
✕
You spend Monday mornings chasing missed punches and “my login didn’t work” stories from the weekend shift.
✓
When a punch is missed, agents are notified right away, and supervisors can review all exceptions in one place.
✕
Someone clocks in for someone else, and you don’t see it until it becomes a problem
✓
Fingerprint and photo punches make buddy punching nearly impossible. IP and GPS restrictions keep clock-ins where they belong.
✕
You’re paying for 15 minute breaks that turn into 40, and schedule adherence keeps slipping below 90%
✓
Real-time dashboards show who’s over on break right now, not after payroll runs. Alerts trigger on the first violation, not the fifteenth.
✕
Payroll day turns into four hours of reconciling reports, improper time records, and supervisor notes
✓
Hours, overtime, PTO, and breaks export to QuickBooks, ADP, Gusto, or Paychex in one click, already approved by your supervisor.
✕
If your remote team is on the honor system, one DOL complaint can create problems fast.
✓
Remote punches are time-stamped, IP addresses are verified, and photos may be included. Off the clock, work is flagged, and audit logs are ready when you need them.
✕
You can't tell if the floor is short-staffed until complaints stack up in the supervisor queue.
✓
A live who's-here dashboard shows expected vs. actual headcount per shift, so you can redeploy agents or call floaters before the service level tanks.
HOW IT WORKS
From schedule to payroll in four steps
OnTheClock was designed for supervisors and employees.
01 — Clock In
Multiple Clock-In Methods
Agents clock in however your floor runs, from a kiosk, their own computers, phones, or a fingerprint reader. For remote teams, you can restrict clock-ins to approved IPs or GPS zones.
MOBILE APP
KIOSK MODE
WEB BROWSER
02 — Schedule
Shift & Queue Scheduling
Build the week’s schedule by agent, queue, or team. Agents see shifts on their phones, request swaps, and pick up open coverage without having to chase emails.
Drag & Drop
Shift Swaps
On-Call Mgmt
SMS Alerts
03 — MONITOR
Real-Time Adherence & Breaks
A live dashboard shows who’s clocked in, on break, late, or nearing overtime. You get alerts the moment something slips, not after it becomes an issue.
Auto-Accruals
FMLA
TrackingSelf-Service Requests
04 — Run Payroll
Payroll Export & Integration
Approve the pay period in one place and send hours straight to payroll. Regular, overtime, PTO, and unpaid breaks are already calculated, with a full audit log for every edit.
QuickBooks
Gusto
ADP
Native Payroll
Direct Deposit
Get Started Today
Stop paying for hours your agents aren't actually working
Join thousands of managers who replaced spreadsheets and honor-system time sheets with a time clock that actually enforces the schedule.
FROM REAL CALL CENTERS
FROM REAL CALL CENTERS
★★★★★
"I looked at quite a few time card systems - including ones that were more expensive. OnTheClock was the best bang for the buck. I love how employees have it on their phone for easy punch in and punch out. Add tasks to know what people are working on and attribute time to it. If someone forgets to punch in or out, it is easy to fix and have hours recalculate. This is an excellent tool for keeping track of employee and contractor hours."
MR
Merance
★★★★★
"We only have a couple of contract employees, but this saves me a lot of time in figuring checks. A+"
KF
Kathy Fortner
★★★★★
"OnTheClock is a great tool for any small business or independent contractor to manage time spent on projects. I highly recommend it - especially to any independent contractors out there!"
JN
James Nichols
Get Started Today
Your call center floor is ready. Setup takes minutes, not weeks.
No credit card, contracts, or IT required. Just a cleaner, more accurate way to manage your team's hours.
Common Questions
Questions from call center admins
A 40-agent call center pays about $160/month — $4 per active user, with no base fee or tiers. There are no per-supervisor or per-admin surcharges, setup fees, or charges for agents who leave. You only pay for agents who actually clock in during the month.
Three layers. First, fingerprint punches on shared kiosks, ensuring one login matches one agent. Second, photo capture on web and mobile punches — you get a timestamped picture with every clock-in. Third, IP and GPS restrictions ensure remote agents can only clock in from an approved location. Most call centers see buddy punching drop to zero within the first pay period.
Yes. The live dashboard shows who's clocked in, who's on break, who's approaching overtime, and who was expected but hasn't shown up — updated every few seconds. Supervisors get alerts the moment an agent misses a scheduled start or runs long on a break, so coaching happens the same shift, not the next Monday.
Agents working from home clock in through the web app or mobile app, with IP restrictions and photo verification, so you can verify they actually started their shifts at home. Hours are time-stamped and audit-logged, which protects you if a remote agent ever disputes their pay or off-the-clock work comes up.
Yes. Native integrations with QuickBooks, Gusto, ADP, and Paychex mean approved hours — regular, overtime, PTO, and unpaid breaks — flow directly into payroll. If you use a different provider, there's a clean CSV export that works with almost everything.
OnTheClock applies your state's overtime rules automatically — daily in California, weekly in most other states — and triggers alerts before an agent crosses the threshold, not after. Supervisors can approve or block pre-overtime shifts from the same screen, so you stop finding $1,500 of unplanned OT on payroll day.
Yes. Part-time, full-time, per-diem, and seasonal agents are all supported at the same $4/user rate. You can set different pay rates by role or queue, blackout dates for PTO, and let agents pick up open shifts from their phone without supervisor ping-pong.
No contract. Cancel anytime from your account — no call required. Most call centers are live within an hour: Import agent data from a spreadsheet, set shift templates, pick a clock-in method, and go. Free onboarding support is included if you want a person to walk you through it.