Messaging and Check Ins

You and your employees can communicate with each other multiple ways while using OnTheClock:

• Check Ins
• Punch Reminders
• Notes
• Personal Messages
• Global Messages
• Chat

Check Ins

Enabling check ins allows your employee to report their location. Here’s how to set it up:

Step 1: Log in as an administrator via browser.
Step 2: Click “Employees,” then select the employee you’d like to modify.
Step 3: Under “Additional Options,” toggle “Allow Check In” on.
Step 4: Click “Save Settings.”

Punch Reminders

You can send reminders to clock in and out via text message when you enable SMS Alerts. This add-on feature is $2/month and $0.01 per message. Here’s how to set it up:

Step 1: Log in as an administrator via browser.
Step 2: Click “Employees,” then select the employee you’d like to modify.
Step 3: Click the “Alerts & Messaging” tab.
Step 4: Enter the phone number you’d like to alert.*
Step 5: Toggle on “Punch In” and/or “Punch Out.”
Step 6: Click “Save.”

*Note: If you’d like this employee’s supervisor to receive a copy of the clock-in/out reminder, select their manager or administrator from the dropdown list.

Notes

You can enable your employees to leave notes as they clock in and out. Here’s how to set it up:


On a Browser

Step 1: Log in as an administrator.
Step 2: Click “Employees,” then select the employee you’d like to modify.
Step 3: Click the “Alerts & Messaging” tab.
Step 4: Scroll down to “Punch Messages.”
Step 5: Under “Employee Notes,” select “Allow” or “Allow & Email Manager.”
Step 6: Click “Save Settings.”


On Mobile

Step 1: Log in as an administrator.
Step 2: Tap your initials in the top left corner.
Step 3: Tap “Settings,” then “Employees.”
Step 4: Tap on the name of the employee you’d like to modify.
Step 5: Under “Punch Messages,” select “Allow” or “Allow & Email Manager.”
Step 6: Click “Save Settings.”

Personal Messages

Administrators and managers can send personal messages to employees. Your employee will receive this message as they clock in and out. Here’s how to set it up:

Step 1: Log in as an administrator or manager via browser.
Step 2: Click “Employees,” then select the employee you’d like to message.
Step 3: Click the “Alerts & Messaging” tab.
Step 4: Scroll down to “Message to Employee.”
Step 5: Type the message into the “Message to Employee” field.
Step 6: Specify the start and end dates for the employee to receive this message.
Step 7: Click “Save Settings.”

Global Messages

Global messages are sent to all employees as they clock in and out. Here’s how to set it up:

Step 1: Log in as an administrator via browser.
Step 2: Click “Settings,” then “Time Clock Settings.”
Step 3: Click the “Employee Punch Site” tab.
Step 4: Under “Global Message,” enter the message start and end dates.
Step 5: Type your message into the “Global Message” field.
Step 5: Click “Save Settings.”

Chat

The chat feature is available to all OnTheClock users. Here’s how to use it:


On a Browser

Step 1: Log in to your OnTheClock account.
Step 2: Click the chat (conversation bubble) icon next to your name.
Step 3: Next to “Conversations,” click the “New” button.
Step 4: Enter a subject and select the users to be notified.
Step 5: Click “Create.”
Step 6: You’ll be redirected to the chatroom where you can live message the selected users.


On Mobile

Step 1: Open your OnTheClock app.
Step 2: Tap the chat (conversation bubble) icon in the top right corner.
Step 3: Next to “Conversations,” click the + icon.
Step 4: Enter a subject and select the users to be notified.
Step 5: Click “Create.”
Step 6: You’ll be redirected to the chatroom where you can live message the selected users.