Managing All Users in OnTheClock: Admins, Managers, and Employees

Team Directory Overview

 

OnTheClock has streamlined user management—all user types (Admins, Managers, and Employees) are now managed in one centralized place: the Team Directory.

Where to Manage Users

To view, add, or manage users, head to the Team Directory, which replaces the need to go to separate sections for Admins or Managers.

How to Add a Team Member (Employee, Manager, or Admin)

  1. Click the “My Team” icon in the main navigation.

  2. Select “View List” to open the full Team Directory.

  3. Click the “Add Team Members” button in the top right.

  4. Choose “Add One” to create a new user.

  5. Fill out the user details and assign a Role (Employee, Manager, Admin).

Save your changes.

Filtering Your Team Directory

To make managing your team easier, the Team Directory includes powerful filtering options. You can quickly narrow down your view by using one or more of the following filters:

  • User Role – Filter by Admins, Managers, or Employees

  • Manager Assigned – See users assigned to specific managers

  • Active/Inactive Status – View only active users, or include inactive ones

  • Employee Group – Filter by custom groups you've created

  • Department – Narrow results by department assignment

Customize Your Filters

You can also customize which filters are visible in the User Directory to suit your needs. Show only what’s relevant to your workflow for a more focused experience.

How to Delete a User

To remove a user from the Team Directory:

  1. Find the user you'd like to delete in the list.

  2. Click the red X icon on the far right of their row.

  3. Confirm the deletion when prompted.

🚫 Main Administrators cannot be deleted. If you need to change a main admin, please contact support.

If a user is tied to an employee record, you'll see a time card icon on the far right of their row in the Team Directory.

To view an employee’s time cards:

  1. Locate the user in the Team Directory.

  2. Click the time card icon at the end of their row.

Note:

  • This icon only appears for users who are employees or have an employee role in addition to admin or manager.

  • If a user is only a manager or only an administrator, this icon will not be visible.

This shortcut lets you quickly jump to time card records from the Team Directory.

Need more help?
Submit a ticket

What's Next

Creating a User Profile

Easily add a new administrator, manager, employee or contractor to your account.