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Cancel or Reactivate Your Account

Overview

If you cancel the service before the 14th day of the month, your cancellation will take effect immediately and you will not be charged again. If you cancel on or after the 14th day of the month, you will be billed for that month before your account is canceled.

If you’d like to reactivate your account, email support@ontheclock.com, call (888) 753-5999, or live chat from any page on ontheclock.com.

Cancellation

What to Expect

Once your request is processed, you’ll receive a confirmation email from our support team.

Note that deactivating your account will permanently delete all data associated with your account — be sure to retain any records you may need to access later.

How do I know my account is cancelled?
You will receive an email from OnTheClock confirming your cancellation request has been completed.
How long will it take for my account to be reactivated?
Reactivation will occur once we verify your account and admin status in relationship to the account. A time tracking specialist will reach out and let you know the account is activated, and you will need to update your billing information.