Email and Text Message Alerts

Overview

You can configure your OnTheClock account to send various kinds of notifications, alerts, and messages. It’s free to send login credentials via text (SMS) and email. To send other types of SMS messages, there is a flat fee of $2/month, plus $0.01 per message. Emails are always free to send. Here’s a breakdown of how different types of notifications can be sent

Notification	Who Receives It	Email	Text (SMS)	Notes
Welcome email	New employee /Admin /Manager	✅	✅	Sent when an admin invites/adds a new user.
Punch in / Punch out alert	Manager (configurable)	—	✅	Requires Mobile number entered
Punch note → manager	Manager	✅	—	Optional; requires "Allow and Email Manager" setting
Overtime alert	Admin, manager, employee (configurable)	✅	✅	Recipients and timing are configurable per alert
PTO request submitted	Assigned manager (or admin if no manager assigned)	✅	—	Notifies that a request needs review
PTO approved / denied	Employee	✅	✅	Text requires a mobile number on file and "Notify via text" enabled
Schedule published / updated	Employee	✅	—	Employees receive email copy of schedule
Punch Reminder	Employee	✅	—	Based on Fixed Schedule configuration