Readily available resources for training and guidance are essential for continued success when hands change. "Some places you chat and it says 35 minutes or you're 47th in line, and it just signals the system requires a lot of support for use," Danny said.
Easy Time Tracking
Hazlehurst, Georgia
Southern Background Services, LLC specializes in background investigations for industries that require high-profile access. They focus on compiling complete and comprehensive data reports so their clients can make the best and most informed decisions." Our goal is to expand the business and get into other industries and grow our footprint," says Danny, a partner of the company.
Danny inherited OnTheClock as the time tracking solution that Southern Background Services, LLC was already using when they purchased the business. He was concerned that customer support could be limited and necessary to maintain what was already in place.
"Some places you chat and it says 35 minutes or you're 47th in line, and it just signals either the system requires a lot of support for use or there are not enough resources available for assistance," Danny mentioned. When trying to learn something new, excellent customer service would be essential to continue use.
Danny had experience with many systems that offered very little flexibility when it came to what you were able to accomplish or do with the product. He knew he wanted a time-tracking solution that could grow with the company's goals and continue to support its needs.
"I would look at a how-to tutorial video on YouTube. I am an audio and visual learner," says Danny. Learning a new system comes with challenges. Readily available resources for training and guidance are essential for continued success when hands change. Having tools for reference is beneficial for training new personnel.
“Some places you chat and it says 35 minutes or you're 47th in line, and it just signals either the system requires a lot of support for use or there are not enough resources available for assistance”
OnTheClock helped ease Danny into using the time tracking solution by having quick and accessible customer service and various learning tools available to help him learn what he needed to manage and maintain the system. "I hit the chat now button, and I'm hooked up to a person before I'm even ready to chat," he said. He realized his fear about holding for customer support was not an issue. Assistance with adjusting timesheets was right on the page. A knowledgeable Customer Service Specialist offered quick guidance. The ease in correcting clock in and out times has sped up payroll processing tremendously." Without this system tracking time, I would try to do a manual process, which would be a hodge-podge mess." Danny found the stand-out features in OnTheClock to be ease of time tracking and adjustments, the ability to track paid time off, and scheduling. "All those things are nice, and we had not thought about it, but it was great to have available." He was able to implement new features to enhance the overall workflow. In past experiences reaching out to customer service was a dread rather than a joy. He says, "The convenience of your chat and the quick responses sets you apart from so many vendors, you are a bar setter, and I think everyone should try to reach the bar you've set." Other systems were not nearly as flexible for adding and removing employees. When you work with temp employees, you need to manage this as efficiently as possible. "I found it to be straightforward, and I can tell whoever put this together put a lot of thought into this. It's a great product."
"I hit the chat now button, and I'm hooked up to a person before I'm even ready to chat"-Danny
"The convenience of your chat and the quick responses sets you apart from so many vendors, you are a bar setter, and I think everyone should try to reach the bar you've set" - Danny
