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Try It FreeManaging employee time across two medical offices can be challenging, especially when staff move between locations and office managers need accurate hours for payroll.
That's a challenge Ohio Laser & Wellness Center knows firsthand.
Led by Dr. Chinyere Orafu, the medical and cosmetic practice began with paper timecards before switching to OnTheClock in 2005. As the business grew to include locations in Dover and Canton, Ohio, mobile time tracking helped the team manage employee hours across both offices and beyond.
In an interview with OnTheClock, Dr. Orafu explained how the practice moved away from manually collecting timesheets, simplified payroll preparation, and began managing employee attendance and paid time off in one system.
Customer Story at a Glance
The Customer
Ohio Laser & Wellness Center, a medical and cosmetic practice with locations in Dover and Canton, Ohio, led by Dr. Chinyere Orafu.
The Challenge
Paper timecards required the office manager to chase down employee hours and manually calculate payroll. Managing staff across locations added complexity.
The Solution
Ohio Laser & Wellness Center adopted OnTheClock in 2005 for digital employee time tracking, mobile clock-ins, overtime management, and PTO tracking.
The Result
Employees could record hours from different locations, while managers gained easier access to attendance, timecards, and PTO information for payroll and scheduling.
From Paper Timecards to Digital Time Tracking
Ohio Laser & Wellness Center opened its first location in Dover, Ohio, offering a range of medical and cosmetic procedures designed to help patients feel comfortable in their own skin.
As the practice grew and welcomed more patients, it hired additional staff members to support operations. With a larger team came more scheduling responsibilities and more employee hours to keep track of.
During the practice's early years, employees recorded their time using paper timesheets. The office manager then collected those records and calculated hours for payroll.
“For our first three years, we tracked everyone’s hours on paper,” said Orafu, who is board-certified in obstetrics and gynecology. “Employees would write down the times they clocked in and out, and our office manager would calculate payroll. This proved difficult as we’d often have to chase down timecards and validate hours through the honor system.”
Dr. Chinyere Orafu, Ohio Laser & Wellness CenterFor a busy medical practice, collecting and validating handwritten timecards created extra work. The office needed an easier way to record employee hours and prepare information for payroll.
That search led the team to OnTheClock.
“We were spending a lot of time chasing hours and calculating payroll, so we began to look for a way to simplify the process,” said Orafu. “In 2005, we found OnTheClock, and we couldn’t be happier with the result.”
Dr. Chinyere OrafuManaging Employee Hours Across Two Medical Offices
As Ohio Laser & Wellness Center expanded, its time tracking needs evolved.
The practice opened a second location in Canton, Ohio, and employees began working across different offices.
A traditional paper timecard process would have required collecting records from multiple locations. Instead, OnTheClock gave employees a way to record hours using their phones.
“We opened a second location in Canton, Ohio, and we have several employees who are always on the go, moving from office to office,” said Orafu. “We also have two employees who work outside the country. No matter where our workers are at, they can clock in on their phones, which is great.”
Dr. Chinyere OrafuThe ability to clock in and out from a mobile device helped the practice manage employees working outside a single physical office.
For medical businesses with multiple locations, mobile time tracking can reduce the need to maintain separate paper records at every site.
It also provides a more centralized way to review employee attendance and recorded work hours.
Automatic Overtime Calculations Help Simplify Payroll
Employee time tracking wasn't the practice's only priority.
Ohio Laser & Wellness Center also used OnTheClock to manage employee overtime.
As described in the original customer interview, OnTheClock automatically adjusted the pay rate when employees reached the configured overtime threshold.
Managers also received alerts when employees were approaching overtime.
These capabilities helped the practice prepare more accurate hours for payroll without manually recalculating every employee's timecard.
OnTheClock's overtime alerts give administrators greater visibility into employee hours before payroll.
Making PTO and Staff Scheduling Easier
In addition to time tracking, Ohio Laser & Wellness Center used OnTheClock to manage employee paid time off.
Employees could submit PTO requests, while managers could review scheduled absences and available balances.
For a medical practice managing patient appointments, having that information readily available helped managers coordinate staffing and maintain coverage.
“OnTheClock makes it easy for us to see who’s currently in and who’s out,” said Orafu. “I always check this feature before contacting an employee, as I don’t want to bother someone who’s not working. Additionally, using the PTO page, I can see when employees are going to be on vacation, how much time off employees still have left, etc. This is all available on one page, allowing us to quickly and easily compare schedules to ensure we have coverage at all times.”
Dr. Chinyere OrafuInstead of checking separate attendance records and vacation calendars, Dr. Orafu could access employee availability and PTO details from the same system.
OnTheClock's PTO tracking tools help medical offices organize time-off requests and employee balances.
A Positive Customer Support Experience
During the original interview, Dr. Orafu also described her experience with OnTheClock's customer support team.
She recalled contacting support after an employee experienced a problem clocking out.
“About 10 years ago, we had an issue with one of our employees being unable to punch out, so we reached out to support,” said Orafu. “It turned out to be a computer glitch that was remedied quickly. The support rep was great, and he took care of the problem promptly.”
Dr. Chinyere OrafuHer experience reinforced the importance of having dependable time tracking and accessible customer support, particularly when a practice relies on the software for daily operations.
What Ohio Laser & Wellness Center Gained With OnTheClock
Dr. Orafu's experience illustrates how moving from paper timecards to a cloud-based time clock can simplify operations for a growing medical practice.
Key Results From the Customer Interview
- Less time collecting timecards: The practice moved away from chasing down handwritten employee hours.
- Mobile time tracking: Employees could clock in and out from their phones while working across locations.
- Easier payroll preparation: Automatic overtime calculations reduced the need for manual adjustments.
- Improved attendance visibility: Managers could see which employees were currently working.
- Organized PTO management: Time-off requests, balances, and scheduled absences were available in one system.
The benefits described above come from Dr. Orafu's original customer interview. They are qualitative customer-reported results, not independently measured productivity or payroll savings statistics.
Why Dr. Orafu Recommends OnTheClock
When asked about the practice's experience, Dr. Orafu emphasized OnTheClock's accuracy, reliability, and the time saved managing employee hours.
“OnTheClock is worth every dime,” Orafu said. “It’s saved us a ton of time and effort with our timecards and payroll. We love how accurate and reliable it is. It does exactly what we need it to do. I highly recommend it. Keep up the good work!”
Dr. Chinyere Orafu, Ohio Laser & Wellness CenterFor the practice, the value of time tracking wasn't limited to recording when employees arrived and left.
It also meant less administrative work, simpler payroll preparation, and easier scheduling across its locations.
Time Tracking for Medical Offices With Multiple Locations
Ohio Laser & Wellness Center's experience highlights several common challenges for medical practices:
- Tracking employees who move between offices.
- Collecting accurate hours for payroll.
- Managing overtime and changing schedules.
- Reviewing PTO requests and staff availability.
- Reducing time spent on manual administration.
OnTheClock provides employee time tracking , mobile clock-ins , PTO management , and payroll tools designed to help small businesses manage employee hours.
Explore our time tracking solutions for medical offices to learn more.
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